Forum Discussion

2401241414's avatar
2401241414
Newcomer
15 hours ago

My EA account suddenly can't log in and it shows

After changing my password once, this situation occurred with my account. When logging in with my phone number or using the secondary email, it shows that the EA account cannot be found.On April 10th...
account info
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
14 hours ago

Hi 2401241414​,

Thanks for sharing a screenshot of what you're seeing. That is unusual. 🤔

Could you try clearing the browser cache and giving it another go? See if you run into that error message from a different browser, also.

In the meantime, it may help to know the following few details:

  • Device:
  • OS:
  • Browsers Tested:
  • What site are you logging into?

 

- EA_Lanna

 

2401241414's avatar
2401241414
Newcomer
13 hours ago

Device:pc

OS:win11

Browsers Tested： microsoftedge  ea app

What site are you logging into? ea 

Please help me  

Could it be a problem with Windows 11

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