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TKobba's avatar
TKobba
Newcomer
15 hours ago

My email got hacked and lost access to it

Hello everybody, this happened around 2 months ago, I felt into a trap at discord, by a guy that hacked another friend of mine (using my friend account to steal my data as well), he made me install a minecraft modpack pack, infested with malware. With that I lost access to my email, and since the pc was infested, I needed to reboot the disk so I could get rid of the malware, with that I lost my password notepad, so I dont have the password as well for that account. I have my steam account connected to that ea account, I also have twitch clips proving that I'm the owner of the account as well, but when talking with the support, it's all ai, I can't recover it . Is there any way that someone can help me with? I really wish to recover my account, since isn't even a year since I got myself battlefield 6 on steam, and can't play any of the copies I purchase at time. :(

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi there. We're not able to directly help with hacked accounts, unfortunately. You should take a look at this article for help with hacked accounts. You also should open a case with an advisor. Just use the 'Contact us' button at the bottom of that page. Thanks!

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