Forum Discussion

dhocyhk's avatar
dhocyhk
Newcomer
1 month ago

My ID account email was hacked.

My primary email was hacked, and my ID email was changed to another person. I can login by typing my Tel, no. and change the login password. But I can't change back my email over the hacker's one. His email occupied mine. When I try to change back to my email, your system always said my email is invalid or have been updated before. What can I do now?

My ID is dhocyhk and my original primary email is [edit: email address removed] .

cheers.

 

 

 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. Thanks for reaching out. Unfortunately, we can't help with hacked accounts over the EA Forums. Take a look at the article here for assistance. If that doesn't get this resolved, you can use the 'Contact us' button at the bottom of that page to open a case with an advisor so they can assist.