Forum Discussion

zeelpaa's avatar
zeelpaa
Newcomer
11 days ago
Solved

my verification codes will not send at all

so originally i was trying to link my psn acc to my ea account and it said it would send a code but never did and i tried so many times but it never worked. the next day (now) im trying to again and it still isnt sending. even when i try resetting the email to a different one, adding a phone number, or try to change the password, no code will send to my email. im really sure the email is correct and my storage isnt full or anything. ive also tried looking in spam and promotions but still nothing. i have also tried getting help at the ea page but it literally just takes me to where i tried resetting my email. idk what to do atp

ea help
login issue

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi zeelpaa​, 

    Welcome to the forums and thanks for reaching out.

    It's good that you've already checked if your inbox is full and double checked it's going to the right email. Could you also make sure you’ve checked the spam folder and that  you or your service provider haven’t blocked us.

    If that doesn’t help the codes send through, danisoff​ is correct. Please contact our support team to check and see if the secondary email set-up worked out, and let you know if they can help you further from there, as we can't assist with this type of issue via AHQ. 

     

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi zeelpaa​ 

    Catching up on your thread and wanted to check with you. Is everything working now? Were you able to receive the verification code? 

    - EA_Lanna

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