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CrashnBurnMe's avatar
CrashnBurnMe
Rising Newcomer
4 months ago
Solved

My Xbox linked account(s) are blocked

The emails associated with my Xbox gamer tags are disable and blocked.  

First question ..... WHY

Second question ..... how do we un-link there and re-link to a new email address (EA account)?

 

 

account info
account linking
login issue
  • ElliotLH's avatar
    ElliotLH
    4 months ago

    If the linked email account domain has changed to "@disabled.ea.com", then it often suggests that the account has been made dormant. 

    It'd probably be worth opening a case at help.ea.com so a support agent can investigate for you. You could also try requesting a new password using the email linked to your EA Account, as that might activate it again (this is not guaranteed though). 

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. We don't have any insight into your Xbox account so we couldn't tell you why they blocked your accounts. As far as unlinking goes, we have an article here with information on that.

  • CrashnBurnMe's avatar
    CrashnBurnMe
    Rising Newcomer
    4 months ago

    Well , this is the message I get when I try to link the account.  NOTE the a8*****@disabled.ea.com email address.  Neither I nor Microsoft would have created this I assume.

    -----------------------------------------------------------------------

    Linked Accounts Found

    Your accounts can’t be linked because your Xbox account Rick4 already linked to your EA Account for a8*****@disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    4 months ago

    If the linked email account domain has changed to "@disabled.ea.com", then it often suggests that the account has been made dormant. 

    It'd probably be worth opening a case at help.ea.com so a support agent can investigate for you. You could also try requesting a new password using the email linked to your EA Account, as that might activate it again (this is not guaranteed though). 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    You'll need to contact an advisor for assistance with this. Cases can be opened by hitting the "Contact us" button at the bottom of this page.

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