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Seriously2X's avatar
Seriously2X
Newcomer
2 days ago

Need help disconnecting linked account

Where do i go too get a linked account disconnected?

Im trying too play apex legends but i mainly play pc. I have a travel job now so i bought a xbox for the road, and i cant play apex on it because my xbox account is linked too my very first email i had used too play apex when it first came out. I no longer have access too that email since it was like 2-3 years ago. where do i go too get help so i can unlink that account so i can use my pc account.

[CM edit - descriptive title]

3 Replies

  • Seriously2X's avatar
    Seriously2X
    Newcomer
    2 days ago

    My xbox account is locked too an account i don’t have anymore. i load up the game on my xbox account and it says it’s been a while please verify identity and sends a code too a email i don’t have anymore.  my pc account and main email i use is on a different account. I just want too play at this point idc about skins, stats, ect. 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Seriously2X​, 

    Just to clarify, is the EA account you're currently using to play Apex on PC the same one that's linked to your Xbox account? Or is your Xbox account linked with a different EA account? 

    Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress.

    With that said, if your Xbox account is linked to a different EA account than the one you're using to play on PC, you'll need to connect with our live support team for assistance to recover that old EA account and unlink Xbox from it. From there, you should be able to follow these steps to relink the Xbox account to the correct EA account. Thanks! 

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