Need help refunding a game
I tried contacting EA support but got no where. I proved that I met the refund policy but kept being told that they couldn't help me. Then they told me they would have a team review the request but wouldn't tell me what information they gave that team to do so and closed the chat on me. Anyone have experience with this? Could use some help.
EAs guidance (https://help.ea.com/en/articles/orders-and-rewards/refunds/#ea-refund-policy)
You can make a refund request:
within 24 hours after you first launch the game
within 14 days from the day you bought it, if you haven’t launched the game
I meet both of those. Date purchased and time played screen captures attached.
Hey Shaisashi,
If you have a follow-up question about a support conversation, it would be best to get back in touch with the support team. I'm afraid we would not be able to review or determine refund eligibility for an account via the forums.
If you had provided that information during the initial chat and they were needing to have another team review that information, you should be able to keep an eye on your case history page here for a response once they've heard back. Is that status showing it's waiting on another team, or something along the lines of Resolved or No Fix Available?
It sounds like you meet the eligibility requirements from what you've said, so I'd definitely reach back out to speak with support again, unless that case status is showing it's been sent up for review. You should be able to resume the case from your case history page linked above to reopen it and have a different advisor take a look, or you can create a new one here instead, sorry for the extra steps with this situation.
