Need help with a Hacked Account
Hi everyone! I had an EA account that had some games on it. I have not used it for some time. I recently tried to log on to it but I could not as I was told that the password was wrong but it wasn't. I then tried to reset the password but realized that the verification code was being sent to an email that was not mine. This made me realize that the account email had been changed to another one. I have been hacked essentially. I think I then used information that was saved on my browser to log in to EA Help and saw my games there. This gave me a glimmer of hope that I can get them back. However, in the process of troubleshooting, I thought that creating a new account with this old email address would somehow return things back to normal. Needless to say, I was rather shocked to find a spanking new account with nothing at all. I have tried creating cases with EA support to solve this but they mark the cases as resolved without doing anything. I don't know what to do now. Any hep will be appreciated. Thank you!
Hello testtoseeproblem,
If you believe that your EA account has been hacked, we’ve got you covered with detailed guides to help you recover and secure your EA account. Check out these links for step-by-step instructions:
Be sure you also secure any linked accounts, like your email, Steam, Epic Games, Amazon, Twitch, or console accounts (PlayStation, Xbox, Nintendo Switch, etc.).
You can contact our live support on our Help Site. To request a chat or open a case through email:- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.
