Forum Discussion

AbC6844a9854921's avatar
14 hours ago
Solved

No access to email

I am trying to play apex on my Nintendo switch but I have absolutely no access to my old email. It was a work email and the company went out of business years ago and that email is completely gone. I tried uninstalling the game so I could just start over from scratch but it won’t let me even do that. Someone please help me because I’m getting so frustrated

  • Hey AbC6844a9854921​,

    Normally, the steps on this page would walk you through updating the email address attached to your account. However, since you mentioned your old email is gone and inaccessible, you'll want to scroll to the bottom of that page for the Contact Us button. Our support team can work with you to update those account details after verifying your identity.

    Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey AbC6844a9854921​,

    Normally, the steps on this page would walk you through updating the email address attached to your account. However, since you mentioned your old email is gone and inaccessible, you'll want to scroll to the bottom of that page for the Contact Us button. Our support team can work with you to update those account details after verifying your identity.

    Let us know how it goes, thanks!