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nqvm's avatar
nqvm
Rising Newcomer
24 days ago
Solved

No cases appearing in Case History

I have 2 open cases for the same issue, I cant post a new thread.

I need help!

Please contact me.

ea help
  • EA_Lanna's avatar
    EA_Lanna
    24 days ago

    Hi nqvm​,

    Let's see...could you try this workaround, and let us know how you get on with those steps? 

    • Open a private window / incognito mode
    • Click on this guide: How to update your EA Account
    • Scroll to the bottom and select 'Contact Us'
    • DO NOT SIGN IN > Click 'Continue as Guest' instead 
    • Fill in the information asked for > Click 'Submit' - Try using a different email to the one registered to the EA account you're having issues with.

     

    Hopefully, that helps the case connect through to the support team's side.

    - EA_Lanna

2 Replies

  • nqvm's avatar
    nqvm
    Rising Newcomer
    24 days ago

    my account was hacked, Iv submited 2 cases but I dont see an open case on my account.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi nqvm​,

    Let's see...could you try this workaround, and let us know how you get on with those steps? 

    • Open a private window / incognito mode
    • Click on this guide: How to update your EA Account
    • Scroll to the bottom and select 'Contact Us'
    • DO NOT SIGN IN > Click 'Continue as Guest' instead 
    • Fill in the information asked for > Click 'Submit' - Try using a different email to the one registered to the EA account you're having issues with.

     

    Hopefully, that helps the case connect through to the support team's side.

    - EA_Lanna

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