No cases appearing in Case History

Hi nqvm​,

Let's see...could you try this workaround, and let us know how you get on with those steps? 

• Open a private window / incognito mode
• Click on this guide: How to update your EA Account
• Scroll to the bottom and select 'Contact Us'
• DO NOT SIGN IN > Click 'Continue as Guest' instead 
• Fill in the information asked for > Click 'Submit' - Try using a different email to the one registered to the EA account you're having issues with.

Hopefully, that helps the case connect through to the support team's side.

- EA_Lanna

my account was hacked, Iv submited 2 cases but I dont see an open case on my account.