No EA Security Code, no advisor email, no My Cases access account recovery loop

Hi 1fh1y4y6btnt​ ,

I’m sorry to hear that you’re dealing with this issue. You absolutely did the right thing by protecting your privacy and not sharing personal information on the forum.

Unfortunately, account recovery and verification issues like this can’t really be handled from the forums. Glad to know that you’ve already opened a support ticket; that’s the right step.  May I ask how long ago the case was submitted? The support team may need a bit of time to review it and respond.

Since you still have access to the email account itself, one thing that may still be worth trying is signing in through any linked platform account, if one is connected. If that still doesn’t help, the best next step would be to continue through the support path here.

It may also help to have ready your EA ID, original email address, linked platform account details, and any purchase information, since those can be useful for account recovery.

Thanks for taking the time to explain everything so clearly, and I hope you’re able to get this sorted out soon.