Forum Discussion

FlyingTRex430's avatar
FlyingTRex430
Rising Newcomer
3 months ago

Not getting verification email

For the past month ive been trying to change my main email for this account, but whenever it sends a code to verify, I don't get it. Ive tried looking into the spam folder and everywhere else. But I cant even access the basic settings without that code

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there, if you're not getting verification codes, try resending the code. If that doesn’t work, make sure: 

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email. If none of these steps resolve the issue, please contact EA Help here. 

  • FlyingTRex430's avatar
    FlyingTRex430
    Rising Newcomer
    19 hours ago

    Ive tried everything, no matter what I do I cant get or find the email, is there a way for yall at EA to open it and add or change the email, maby a phone number

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