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Nokumin's avatar
Nokumin
Rising Newcomer
11 months ago

Old Email address

I created this account in 2009 and no longer have access to the email or the phone number that I had at the time of creating this account. I would like to change my email address; however, it will not let me without first sending a verification code to my original email from 15 years ago. I am trying to bypass this step by adding a secondary email, like the chat bot suggest, however, you need to send a code to original email.  I am still able to log into the game using this info, but I do not want to purchase anything further until this issue is fixed. 

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Nokumin 

    We cannot help with this directly here on EA Forums.

    Please make contact with an EA Game Advisor for assistance with changing your email address.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

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