Old email to new
I'd like to change my old email to my new one because I lost access to my old email. When I try to verify through a recognised device, it won't give me a prompt.
Forum Discussion
EA_QueenBee
Community Manager
Community ManagerHey SirBowsalot,
Just to make sure I'm understanding the problem: when you click on the edit key next to email address in the Account Information tab of your EA account, nothing pops up?
If so, could you try clearing your browser cookies and cache? I'll share the steps for Firefox and Google Chrome, but you can easily find the steps on how to do so for your specific browser online. 🙂 (Note that you'll have to log in everywhere again, which can be a bit of a pain.)
Hello, no when I want to change my email it wants me to verify with a code which I can't do because I no longer have access to that email. Because of this I can't edit anything on my account, I have tried support but thus far I haven't got any help and I'm starting to get worried because I don't want to lose my stuff
- EA_QueenBee
Ah, I see. Thank you for calrifying!
Unfortunately we can't help with account issues here on the forums. You've already tried reaching out to support? Have they not been able to help, or have you had troubles reaching them in the first place?
They have not been able to help, and now I can't get an advisor anymore
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