Old email to new
I'd like to change my old email to my new one because I lost access to my old email. When I try to verify through a recognised device, it won't give me a prompt.
Forum Discussion
Hello, no when I want to change my email it wants me to verify with a code which I can't do because I no longer have access to that email. Because of this I can't edit anything on my account, I have tried support but thus far I haven't got any help and I'm starting to get worried because I don't want to lose my stuff
EA_QueenBee
Community Manager
Community ManagerAh, I see. Thank you for calrifying!
Unfortunately we can't help with account issues here on the forums. You've already tried reaching out to support? Have they not been able to help, or have you had troubles reaching them in the first place?
They have not been able to help, and now I can't get an advisor anymore
Bleh, same problem at the moment. Have start 5 cases today. They said i will get a pop-up on the PS5 when starting a game online. Does not get the right pop-up. Very strange no good solution for this problem.
- EA_QueenBee
Hey mos894,
That sounds more like a response to how to link your accounts. I'm guessing that you're trying to link your PlayStation to a new EA account? Have you unlinked it from the old one already?
- EA_QueenBee
I wish there was more that I could do from my end, but I don't have the tools to help with problems like this. You could always try to open our help site via an incognito window without logging in; that's helped players before when they can't seem to get a hold of live support.
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