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SirBowsalot's avatar
SirBowsalot
Seasoned Newcomer
9 days ago

Old email to new

I'd like to change my old email to my new one because I lost access to my old email. When I try to verify through a recognised device, it won't give me a prompt.
account info
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
9 days ago

SirBowsalot​,

Ah, I see. Thank you for calrifying!

Unfortunately we can't help with account issues here on the forums. You've already tried reaching out to support? Have they not been able to help, or have you had troubles reaching them in the first place?

SirBowsalot's avatar
SirBowsalot
Seasoned Newcomer
9 days ago

They have not been able to help, and now I can't get an advisor anymore

  • mos894's avatar
    mos894
    New Novice
    8 days ago

    Bleh, same problem at the moment. Have start 5 cases today. They said i will get a pop-up on the PS5 when starting a game online. Does not get the right pop-up. Very strange no good solution for this problem.

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      8 days ago

      Hey mos894​,

      That sounds more like a response to how to link your accounts. I'm guessing that you're trying to link your PlayStation to a new EA account? Have you unlinked it from the old one already?

      • mos894's avatar
        mos894
        New Novice
        8 days ago

        My PSN is linked to an EA account. But that EA account is linked to my mail address i can’t come in anymore. I ve proven that it’s mine account. They said when I start my ps5 and a EA game in online modus I will get a pop-up, where I should update the mail address to a new one. Tried 5 diferent cases with 5 diferent customer service agents and did not get a pop-up. 

        Also my Xbox S is logged in on the right EA account en should be a verified console. But when I went on the Xbox I don’t get the verification in the EA app. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    8 days ago

    SirBowsalot​,

    I wish there was more that I could do from my end, but I don't have the tools to help with problems like this. You could always try to open our help site via an incognito window without logging in; that's helped players before when they can't seem to get a hold of live support.

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