Old email to new
I'd like to change my old email to my new one because I lost access to my old email. When I try to verify through a recognised device, it won't give me a prompt.
Forum Discussion
Bleh, same problem at the moment. Have start 5 cases today. They said i will get a pop-up on the PS5 when starting a game online. Does not get the right pop-up. Very strange no good solution for this problem.
EA_QueenBee
Community Manager
Community ManagerHey mos894,
That sounds more like a response to how to link your accounts. I'm guessing that you're trying to link your PlayStation to a new EA account? Have you unlinked it from the old one already?
My PSN is linked to an EA account. But that EA account is linked to my mail address i can’t come in anymore. I ve proven that it’s mine account. They said when I start my ps5 and a EA game in online modus I will get a pop-up, where I should update the mail address to a new one. Tried 5 diferent cases with 5 diferent customer service agents and did not get a pop-up.
Also my Xbox S is logged in on the right EA account en should be a verified console. But when I went on the Xbox I don’t get the verification in the EA app.
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