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Freemilkk's avatar
Freemilkk
New Novice
3 days ago

Please help connecting email

Hello, I posted this a couple of months ago with no solution to my problem, and I really need someone to genuinely help me at this point.

     I am having a particularly weird issue where anytime I am trying to do anything that requires a code being sent to my email I do not get anything in my inbox. for example, just trying to set up my phone number with my account, or trying to connect EA to my Steam. It says that it's going to send a code to my email for a verification code, yet nothing is being sent. I have checked every single one of my folders, including spam and promotions, and yet nothing pops up. I am still beyond confused on how to progress forward or play any games at all without being able to go past the issue with the verification. Even if I wanted to change the email, I still have to go through the verification process, yet nothing is being sent to my email. Please, I need help.

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Freemilkk​ you would need to speak with our live support about this.

    They would be the only ones who can assist.

    What is happening when you contact them?

    Darko

  • Freemilkk's avatar
    Freemilkk
    New Novice
    2 days ago

    Hello Darko. I appreciate you getting back to me. I am posting on forums because, for the past few months, I keep hitting the same exact wall with the AI support system, and everything it's offering or trying to solve is not helping my issue at all, and I'm not getting anywhere. At this point, I require assistance from a real person.

    I also double-checked to make sure that my email is not blocking EA's email as well. The last email I received from EA was back in 2019, and since then, all communication has stopped. Is there any way you can manually send a test or support email to my account to help get this resolved? Thanks for your help.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey Freemilkk​ sorry to see that you are still having issues.

    Did you ever speak with our live support team as I advised in the past?

    Darko

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