No access to old Email address.

Good day,

I 'm on the verge of loosing all hope with EA. I lost access to my previous account when my old IP provider (Tiscali.co.uk) closed. And while it remained live for a while, it was eventually deleted, meaning  my old 'Tiscali' email address is now no longer valid or accessible in any way, and there is NO previous IP Provider whom i could contact for assistance (as your repetitive  "Advice" repeats over and over again 😡)

Honestly, who even thought that would be an acceptable response? 😶

I did manage to gain access to the account a while back, and at that time I managed to link it to my Xbox "Gamepass" account which is tied to my 'NEW' Gmail Address (big mistake) I then tried to change the now obsolete 'Tiscali' email address to my current 'Gmail' one, every time I have tried to do this, I have been unsuccessful as your system just tells me to provide a code which has been sent to my old email address to which I no longer have access, these days I only seam to be allowed to access the forum with my old account.☹️

When i try to select the option for "No longer have access to email address" your system just tells me to contact my old email provider....you know, the ones who no longer exist!!!...  do you see my issue?... I'm going round in circles, and have done for a few years now with no resolution. At least previously i was able to at least log into my account by selecting my 'Xbox account' at login....  now you have introduced your ridiculously excessive 2-point authentication, it just tells me that a code has been sent to the old email address which no longer exists.....I think I've accepted that my old EA library has gone now, and so I created a new account but need help from a REAL person, to either regain access to my old account, delete my old account (and just use my new account going forward) or to delete my "Gamepass" link from the old account so I can re-link it to this account.... until then I am unable to play EA games from Gamepass or my library as both are inaccessible.

help!

Paul 

[Images removed due to personal info visible - EA_Barry]