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KH0RR_VIII's avatar
KH0RR_VIII
Rising Newcomer
14 days ago

RE: Account Linking Inquiry-No Response

Hello EA Community, I initially contacted EA Support via live chat on April 17 regarding an issue with previous platform links (PlayStation Network) on my EA Account. The support agent informed me t...
account info
account linking
advice
ea help
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
14 days ago

Hi there. You'll need to open a new case with an advisor so they can check the status. Do not resume an existing case as that pulls it from the queue and delays a response. Instructions for opening cases can be found here.

KH0RR_VIII's avatar
KH0RR_VIII
Rising Newcomer
14 days ago

I followed your advice and opened a new case in reference to my existing case. The advisor in the live chat was able to check the status and mentioned that the issue was already raised however, no additional update was found or provided. 

They mentioned that I'll be contacted again within 72 hours via email, although I'm not quite confident I'll be getting further than my original case judging from my current experience. 

What other options would I have at my disposal in getting help? What should I do if I don't hear back from the Customer Experience team after a considerable amount of time again?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    There really aren't any other options. You'll need to continue with an advisor to get help with this.

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