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jamiejones59's avatar
jamiejones59
Newcomer
15 hours ago
Solved

Recovering my EA account

Every time I try to play any EA game these days, I have to connect to the online services. This triggers a login verification pop up on my Xbox. The problem is I can’t verify my email address associated with the account because it was deleted by my email provider. My email provider can’t recover my email account. I’ve been on the EA chat help, which have left me in a catch 22, as they can’t resolve the issue. 

The 2 different people on chat help said they tried to activate a recovery pop up, but it never pops up.

Am I able to put me in contact with someone who can change the associated email on my EA account? So I can play games again

(FYI I made a new EA account to make this post)

2 Replies

  • EA_QueenBee​ I've reached out to the live support team again. And again they're yet to solve my issue. They keep saying to log in to an EA game and follow the pop up on screen where I'll be able to reset my email. Every time I have to explain that I can't see the pop up because of my email verification problem.

    This is basically the same response I get each time...

     

    Then when I've asked about can answering questions to recover my account, I get told this...

     

     

    I'm stuck in an endless loop of where none of the support people will solve my problem and just tell me to contact later.

    Please help, thank you

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