LoudSuperset999 Hmm, strange to hear that they're asking for your DxDiag.
Sadly, live support would be the next option for requesting a refund if the Refund Tool doesn't provide it, so I'm afraid you'll need to keep working with them on this.
Community ManagerLoudSuperset999 Just to confirm, were you able to get in touch with an advisor via live chat? Once you submit the web form, you'll need to scroll down for the option to chat with an advisor and click that. If you're not seeing the option, please try selecting a different topic as your issue in the same web form.
I submitted the form but I didn't see get in contact with an advisor, just gave me three options I forgot exactly what they were. To make sure were talking about the same thing you're talking about the web form?
Community ManagerLoudSuperset999 Yes, after submitting this web form. If you're not seeing the option to chat with an advisor, please try selecting "Login Issues" as the topic instead.
I did, talked to two people its like talking to a robot, they ask for a DX DIAG after i already said i couldn’t do it they just repeat the same things. Why am not able to get help? My purchase didn’t even violate anything. ATP I give up
Community ManagerLoudSuperset999 Hmm, strange to hear that they're asking for your DxDiag.
Sadly, live support would be the next option for requesting a refund if the Refund Tool doesn't provide it, so I'm afraid you'll need to keep working with them on this.
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