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shecioferns05's avatar
shecioferns05
Seasoned Newcomer
3 months ago
Solved

REFUND ISSUE

I have been begging for refund help for 5 days straight but no one is helping me if I try to get into a live chat the live chat option is not available. When I saw my refund stats its says payment fa...
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  • EA_Poppy's avatar
    EA_Poppy
    3 months ago

    Hi shecioferns05​,

    If there is an issue with your refund request, please reach out to EA support here. 

    Keep in mind that not all help options on EA Help lead you to chat option, and you can also reach out via email and get an email reply. 

    You can find more information on how to open a help case on EA Help here: https://help.ea.com/en/help/faq/using-ea-help/

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 months ago

Hi shecioferns05​,

If there is an issue with your refund request, please reach out to EA support here. 

Keep in mind that not all help options on EA Help lead you to chat option, and you can also reach out via email and get an email reply. 

You can find more information on how to open a help case on EA Help here: https://help.ea.com/en/help/faq/using-ea-help/

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