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80898b8be8a78bff's avatar
80898b8be8a78bff
Newcomer
2 days ago

right to be forgotten

my right to be forgotten request seems to have failed. i assume that it has something to do with mobile games being linked to the account, but theres no explanation and now i cannot reopen the case a...
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EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
1 day ago

Hi 80898b8be8a78bff​,

Unfortunately, we can't help with such requests here on the forum, since we don't have any insight into account details.

You can check the status of your EA Help case by logging in on the EA Help webpage and going to "My Cases". Make sure to also check your emails, including your spam folder, to see if you got a reply from support.

However, if your case has been closed without resolving the issue, make sure to reach back out to support. 

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