Sims 4 Game/expansion packs.
Hey so I’m been trying to get in contact with EA, bc my game packs for sims 4 all got deleted and won’t let me get them back without paying, And this is happened before but I let it go but I need hel...
Forum Discussion
Contacting EA does not help, My sister has contacted them many times to get her games back and they keep giving her the same answers over and over which she did try the things they gave her to try but that does not help her get her games back. and there is no phone number to even call and talk to a real person. It just seems once you pay all that money to have the games they just don't care to help you. I am sure there is a way for them to just put them back on your EA app if they really wanted to.
EA_cuervo
Community Manager
Community ManagerHey, I'm really sorry to hear about what happened to your sister's account. Unfortunately, we're unable to assist with account-related issues here in the EA Forums. However, if your sister has the game codes or invoice numbers for her purchases, I strongly encourage her to contact EA Help to resolve this. While there's no phone number to contact them, you can use the EA Help website to fill out a form and contact them via email or chat.
she has done that twice already, and just getting the same answer over and over again. She has done everything they have told her to try and nothing helps. It just seems like they just don't want to help her. and when she replies back saying that it didn't work she gets nothing back for an answer.
- EA_cuervo
Can she see the games available in the library to download, or does it appear as if she doesn't own them?