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Anonymous's avatar
Anonymous
2 months ago
Solved

Someone help me. I can't delete my account

Hi, I have as spare account, which I didn't know even existed and I want to delete. Tried contacting them, nothing happened. No one responds to any cases, and when trying to press "resume case" nothi...
account info
ea help
  • ElliotLH's avatar
    ElliotLH
    2 months ago

    @ec2632e555464175

    While you may well be having a difficult experience, it is incorrect to claim that EA Help aren't removing an account due to concerns for the bottom line or so on. There are many factors that can cause issues with deleting accounts, such as being unable to confirm ownership or the account being banned etc, but generally speaking they will honour the request. 

    Anonymous

    Try the link below while signed out of your account (make sure you select the option to continue without logging in when it appears). It should give you the chat option. 

    https://help.ea.com/help-contact-us/?product=ea-account&platform=&topic=delete-ea-account&category=manage-my-account&subCategory=delete-account 

ElliotLH's avatar
ElliotLH
Hero+
2 months ago

@ec2632e555464175

While you may well be having a difficult experience, it is incorrect to claim that EA Help aren't removing an account due to concerns for the bottom line or so on. There are many factors that can cause issues with deleting accounts, such as being unable to confirm ownership or the account being banned etc, but generally speaking they will honour the request. 

Anonymous

Try the link below while signed out of your account (make sure you select the option to continue without logging in when it appears). It should give you the chat option. 

https://help.ea.com/help-contact-us/?product=ea-account&platform=&topic=delete-ea-account&category=manage-my-account&subCategory=delete-account 

Anonymous's avatar
Anonymous
2 months ago

Thanks, I will try that. Now I'm waiting for their answer

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