Suddenly Banned. Help unban me!

Hi JFHUAYUEFGUE​,

I spotted your post mixed in with a different thread topic, so I've popped your post over here, into its own thread. This helps us keep both conversations on topic and makes sure the replies stay relevant to what each person is asking. 🙂 

So, onto what you're asking:

JFHUAYUEFGUE wrote:

I was banned for no reason yesterday after playing the game several times at an internet cafe. I'm very frustrated and can't contact the relevant staff.

I'm so sorry to hear that. You mentioned not being able to connect to the right staff. Could you share what you've tried so far? Did you follow the steps in our EA Help guide to send in a ban appeal to our Terms of Service team? 

• Get information on EA Account locks, bans, and suspensions

JFHUAYUEFGUE wrote:

This game accompanied me through four years of university, and I don't want to lose it.

I totally get that! If there's been a mix-up with the ban, our Terms of Service team's investigation of your appeal will show that, and they'll help you from there. 

- EA_Lanna