Yesterday, a tech support representative told me to contact them in 24 hours. But today, the support chat is down. It's completely unavailable. I've tried changing sections, but it didn't help. This has been the case all day. I urgently need to contact support, but I can't do it without chat.
Community ManagerHey Wizdomiot contact options are dependent on a number of factors and as such not all support avenues will be available at all times.
Are you able to request a call?
Darko
I am having the same issue, but i am unable to request a call
Community ManagerHey Ken2Nonchalant our support team only supports calls in certain countries.
What is the issue that you are having that you require live support?
Darko
I bought 2 games, and I wanted to refund both. I refunded both, but only one was processed. The next one gave an error. i contacted live support at that time, and the person told me I didn't need to refund the two games because both games were bought at the same time under the same invoice. I received the payment for only one game, but the next one is saying "refund pending" and i would still like to refund the game, so I want to know hw i go about that
Community ManagerIf it says refund is pending Ken2Nonchalant then this would be the case and the best thing to do is give it some time.
It can take a little loger than we would like for a refund so thank you for your patience.
Darko
Community Manager
Community Admin
