EA_Pythia thanks for the explanation!
Just now I was tring to create a new case, as you suggested. However, I noticed that after I created my case, the case didnt show in "My Cases" page.
Is this a glitch?
By the way my penalty history is still empty so it really confuse me if my account is still banned or not
I have this exact same issue with submitting a new appeal. It never goes through. Prevents me from buys BF6 I was banned during the beta first or second weekend. Caught in one of the ban waves. I have never hacked or cheated or done anything deserving of a permanent ban. EA support has ghosted me completely.
EA should really invest more in the help section.
I spend 2000+ in apex and guess what, I cant even find a real agent to chat when I need help :) wont spend any money in this game any more
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