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RuggyB's avatar
RuggyB
Seasoned Newcomer
5 months ago
Solved

Trying to link my teen's account to my parent account - help

I have a parent account under my email address. When trying to add my teen's account to the family group, we get stuck in an endless loop of password resetting/credentials expired error. She has an a...
account linking
  • EA_cuervo's avatar
    EA_cuervo
    5 months ago

    Hi there, 

    I'm sorry to hear you're having problems setting up your teen's account. If you're not receiving the verification codes; Try resending the code. If that doesn’t work, make sure:

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
      • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    Keep your EA Account email address up to date so you can always get your codes.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

    In case you're still not receiving the codes, please contact EA Help: How to get help with your EA Account

paulyoung's avatar
paulyoung
Newcomer
4 days ago

I have exactly the same issue and have for months. Support is useless and keeps telling me that underage accounts can't log in to websites, which defeats the whole purpose of family management.

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