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MATT21412's avatar
MATT21412
Newcomer
2 days ago

Two Factor Authenticator Email Missing

Hi,

so ive been trying to sign into my EA account on my pc but everytime I try to log in, it says it will send a verification code to my email but it never does, but all my other emails are fine. Ive gone through the usual storage, internet, spam folder things but nothing is working. 

Ive spent alot of time and money on this account so I really want it back, if anyone has any ideas or if theres a way for me to contact EA directly id love any ideas

Thanks,

account info
account linking
ea help

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi MATT21412​,

    Thanks for checking the basics. If the email side of things checks out and the EA email address hasn't been blocked, try to use your backup codes for now, and reset where your codes are being sent to. 

    - EA_Lanna

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