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DankDirtyShame's avatar
2 days ago

Two Step verification Error

Ive been trying to login to my xbox account on PC which i am able to do but cannot connect my xbox profile to any EA game or adjust account email preferences due to verification code being sent to an old Yahoo email address that has been deleted years ago, i cannot access account settings to change email address as it is asking for a code i cannot access due to the email address being deleted and my current email address that is attached, which is my main email for xbox/microsoft is not the email for two step authentication for EA app for some reason, i cannot change it because i cant access account settings.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey DankDirtyShame​,

    If the email address registered to the EA account has been deleted, you'll want to reach out to our live support team so they can help update those account details, as that isn't something we can do for you here on the forums.

    Usually, the steps on this page would walk you through that, but in this case, please contact support directly using either the Contact Us button at the bottom of the page or this web form. Once you're connected with an advisor, they'll need to verify your account ownership before working with you to get things updated. 

    Let us know how it goes, thanks! 

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