Unable to change EA Email address. There's a Countdown.

Hi Ackseek17​, 

It sounds like the email change limit.

Email addresses for EA accounts can be updated once every 30 days. If you've recently changed your email address in your EA Account settings, you'll need to wait for those 30 days to elapse before you can change it again. 

- EA_Lanna

i never changed it

i need you to help me remove the cooling.i'm afraid my accunt will be stolen

Hey Ackseek17​, 

This isn't something we can help with on the EA Forums. Our blog below will share more:

•  What EA staff can help with 

The support team assists with EA account changes, so I'd recommend reaching out to them. Use the link I shared below and let them know you're seeing a timer but haven't personally updated the EA account address recently. 

- EA_Lanna

i can't contact you ,and the chat box never loads, i can only communicate with you here

*snip*

EA_Lanna​help me

EA_Lanna​ i can provide you with the verification code you need to verify my identity.can you help me? 

(CM: Image displaying email address removed to protect information, and posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

Hi Ackseek17​, 

There is no other way to get help with account changes. So, let's try to get to the bottom of the loading issues. It could be a syncing issue. Please try these steps to troubleshoot it:

• Clear Browser Cache and Cookies.
• Check your internet connection.
• Try different browsers, i.e. switch from Chrome to Firefox, etc
• Test it from a different device. If you're on your phone, try a laptop or PC

Let me know how you get on with those steps. 

- EA_Lanna

Hi Ackseek17​ 

Just checking in as it's been a bit since your last update. Did the advice or troubleshooting tips help the chat load for you?

- EA_Lanna 

Hi Ackseek17​,

It's been a while, we're hoping that means you connected with the support team and updated the email address.

We'll close out this thread here. Thanks for your post, and Happy Gaming o/

- EA_Lanna