Forum Discussion

ghsmith55's avatar
ghsmith55
Rising Novice
3 months ago

unable to log into help.ea.com/tech support verification email no longer exists

Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes.  I am unable to use EA Help/...
accessibility
ghsmith55's avatar
ghsmith55
Rising Novice
3 months ago

I installed Chrome, but just as with FireFox and Opera, none of the links give me the option to select them.  Still only get the default Arrow pointer.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Try these steps:

    1. Go to help.ea.com
    2. Select EA Account
    3. Click on See all help topics
    4. Choose "I want to update my EA Account information"
    5. Choose the option for chat support


    Let me know what happens. Thanks!

    • ghsmith55's avatar
      ghsmith55
      Rising Novice
      3 months ago

      Unfortunately, as I said, nothing on the page works except for the automated help button which simply wants to send a verification code.  Can't access any of the topics.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Do you have a different device you can try accessing the help site on?

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