Forum Discussion
EA_Aljo
Community Manager
2 months agoTry these steps:
- Go to help.ea.com
- Select EA Account
- Click on See all help topics
- Choose "I want to update my EA Account information"
- Choose the option for chat support
Let me know what happens. Thanks!
ghsmith55
2 months agoRising Novice
Unfortunately, as I said, nothing on the page works except for the automated help button which simply wants to send a verification code. Can't access any of the topics.
- EA_Aljo2 months ago
Community Manager
Do you have a different device you can try accessing the help site on?
- ghsmith552 months agoRising Novice
I tried accessing the site using my Android phone. Absolutely nothing on the site works with the sole exception of the little autohelp button in the lower right-hand corner, which has been completely useless since all it does is try to send the verification code to a non-existent e-mail account.
- EA_Aljo2 months ago
Community Manager
Have you tried another device besides your phone? Did you also try putting your browser into desktop mode?
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