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ghsmith55's avatar
ghsmith55
Rising Novice
6 months ago

unable to log into help.ea.com/tech support verification email no longer exists

Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes.  I am unable to use EA Help/...
accessibility
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

Try these steps:

  1. Go to help.ea.com
  2. Select EA Account
  3. Click on See all help topics
  4. Choose "I want to update my EA Account information"
  5. Choose the option for chat support


Let me know what happens. Thanks!

ghsmith55's avatar
ghsmith55
Rising Novice
6 months ago

Unfortunately, as I said, nothing on the page works except for the automated help button which simply wants to send a verification code.  Can't access any of the topics.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Do you have a different device you can try accessing the help site on?

    • ghsmith55's avatar
      ghsmith55
      Rising Novice
      6 months ago

      I tried accessing the site using my Android phone.  Absolutely nothing on the site works with the sole exception of the little autohelp button in the lower right-hand corner, which has been completely useless since all it does is try to send the verification code to a non-existent e-mail account.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Have you tried another device besides your phone? Did you also try putting your browser into desktop mode?

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