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ghsmith55's avatar
ghsmith55
Rising Novice
10 months ago

unable to log into help.ea.com/tech support verification email no longer exists

Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes.  I am unable to use EA Help/...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

I agree you shouldn't have to jump through hoops. Normally, that's not the case. You've got a very unique situation and I'm running out of suggestions. Do you happen to have a firewall in place that might block access to our help site?

ghsmith55's avatar
ghsmith55
Rising Novice
10 months ago

Just the basic Windows Firewall, and I already tried turning it off without no better result than any of the other attempts.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Have you tried being on an outside network that none of your devices have accessed? Or on a completely different device and network?

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