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Aronex321's avatar
Aronex321
Seasoned Newcomer
3 days ago
Solved

Unknown EA account linked to my Steam account.

Hey there! I cannot access my games as another unknown EA account has accessed/linked my steam account. Previously when i purchased the 2 Battlefield games during winter sale, I was able to play with ease, but after a gap of 1 month currently whenever I am trying to open the game from steam, its sending a verification code to an unknown account. Then I noticed whenever I am trying to link my personal EA account to my steam account, it says that it is already connected to another unknown EA account. I would very much like for the EA support to de-link that unknown account from my steam account. I asked Steam support for help, but they adviced me to ask EA support. Kindly help in this matter. Required documents are given below. 

4 Replies

  • Aronex321's avatar
    Aronex321
    Seasoned Newcomer
    3 days ago

    Yes I have submitted a case the previous day to your live support team, and am yet to receive a reply. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Best to give the team time to respond, they aim to get back to you as fast as possible but it can take a few days.
    Darko

  • Aronex321's avatar
    Aronex321
    Seasoned Newcomer
    2 days ago

    EA_DarkoWhy is my case auto-closing itself, its status showing resolved. Even though I still cannot link this account to my steam account. The unknown EA account mail is sa*****@parasyemail.ru , which is still linked to my steam account. Whenever I try to resume my case it still remains closed. My case number is Case #202884127. If possible can u guys give me a email address where I can mail my problems directly? Or maybe u guys can convey this thing to them. 

    I give can further details about my steam account if its required for de-linking, this unknown EA account. Also kindly fix this EA support auto close glitch without solving anything. Thanks.

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