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tmacwar's avatar
tmacwar
New Novice
23 days ago

Urgent: Cannot access Live Chat & Case missing after submission

Hi EA Advisors,I am writing here because the Help Center contact system is failing me. My Situation: I need to unlink my old PSN ID and link a new one to my EA Account (Email: [你的EA邮箱]). Due to EA'...
account linking
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
23 days ago

Hey tmacwar​ sorry to see that you've been having difficulties getting to support.

If not being offered chat as an option and instead being directed to email then this would be the best avenue of support for your issue.

When you submit a case through email it can take a number of days to hear back from the team. We cannot give a timeframe for this, but during busy periods, it can take 7-14 working days in some cases.

That you are not seeing the cases in your case history isn't something to worry about; it can be a bug and appears from time to time.

Do you receive a case number when you submit an email?

Darko

tmacwar's avatar
tmacwar
New Novice
23 days ago

I see, however, is it normal that I also don't get confirm mail for my issue.
Yes, I have received case number. The number is 978934049. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    23 days ago

    That you have a case number tmacwar​ means a case was created.

    The best thing to do is wait for the team to reply.

    Darko

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