Urgent: Cannot access Live Chat & Case missing after submission

Hi EA Advisors,I am writing here because the Help Center contact system is failing me.

My Situation:

I need to unlink my old PSN ID and link a new one to my EA Account (Email: [你的EA邮箱]). Due to EA's policy of "one PSN per lifetime," I understand this requires a manual exception from an advisor.

The Problem:

When I go to help.ea.com, there is NO "Chat with us" option, only an email funnel.

I submitted the email form twice over the past few days, but I have received zero confirmation emails.

When I check "My Cases" in my account, it shows completely blank. It appears my requests are not even reaching your servers/database.

Current Status:

I am stuck. I cannot play on my new PSN, and I cannot reach a human to fix the linking slot.

Request:

Could a CM or Tech Advisor please manually review this? Please grant me a "linking free pass" or provide a direct email/channel that actually works for account recovery/unlinking. I have all verification info ready.

Thank you.