Where do we post/email/message about our ordered game issues?

Hi there, 

If you would like to get some further information on your purchases, you can contact EA Help Support via chat: 

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

How to get help with your EA Account

I don't see a contact form. I only get the useless AI chat bot. :(

You could give these steps a go. They should let you initiate a case with EA Help (I just tested and got the chat option).

• Select "EA Account" from the menu on the EA Help site.
• Choose the "I want to check my order status" option.
• Beneath the article that appears you should see either the email case or live chat option.