Forum Discussion

New Novice

1 year ago

Where do we post/email/message about our ordered game issues?

Hello, I couldn't find the answer on the web site. Basically, I need to communicate with a human about why one of my ordered free games, from 9/16/2015, shows "Processing" status in my logged in htt...

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EA_cuervo

Community Manager

1 year ago

Hi there,

If you would like to get some further information on your purchases, you can contact EA Help Support via chat:

How to chat with EA Help

Log in to your EA Account.

Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.

Select Chat with us or Start chat.

Fill in the contact form with your:

first name

last name

e-mail

platform

subject (a short description of your issue)

attachments (e.g. screenshots, documents, links).

Select Send.

A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.