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annas_weirdo's avatar
annas_weirdo
New Novice
5 months ago

why cant i chat online to ea for help?

i recently discovered that my windows desktop is imcompatible with the new sims 1 legacy and i want a refund because why waste money on something i cannot play? anyway it keeps coming up with the vulkan error even after the patch today 21/ 2 / 25 that was meant to fix this so i want a refund but i cannot request a refund through the form and i cannot do a live chat anymore for some reason even though i was on a live chat like a week ago! someone please help me get refunded PLEASE!!!

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey annas_weirdo chat may not be available at all times or for all issues, do you have the option for email?

    Darko

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