Forum Discussion

Seasoned Vanguard

1 day ago

Solved

[FIXED] EA app keeps saying I need to verify age

the ea app keeps saying I need to verify age but I already have my birthday in my account. When I try to click verify it does nothing.

bug

EA_Leeuw
1 day ago

RESOLVED – Marked As Solution For Visibility

Hey folks,

Thanks for flagging the age-verification banner you were seeing in the EA app in some regions.

Quick clarification: the banner was a visual issue only. It didn’t block purchases, downloads, or prevent you from playing your games. That said, we know it was confusing, and that’s on us.

The issue has now been fixed, and the banner should no longer appear. Appreciate you calling it out, and thanks for your patience while we sorted it.

Happy gaming.

FoxhackDN

Rising Traveler

1 day ago

I live in Mexico. We don't have any laws that require us to disclose our age to access these materials. So why is the app asking me for this all of a sudden?

I clicked on the "Learn More" link and it leads to https://help.ea.com/en/articles/ea-account/age-assurance/ - a page that does not exist.

There's this link in the app too, but clicking it does nothing. I searched the help pages, found nothing that referred to this requirement. So what the heck is going on?