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Hali-5353's avatar
Hali-5353
Seasoned Novice
7 months ago

Why no HUMAN CUSTOMER SUPPORT?

I KNOW this will probably  get shut down real fast cause I don't have a  "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about our issues. Not just through  forums, but on phone. Some things are hard to explain. How is it that a company as big as yours does not offer that? A suggestion would be offer remote support  to those that need it. Like me!!!

We are not all geeks, some of us just like to play a game but don't know much bout computers. It's very frustrating  when you can't play and can't get the help you need and you've paid all this $$ for these games. But yet the company don't offer much at all at customer support or tech support. It's sad . 

Ok go ahead shut me down, lol.....I'm  done venting. 

ideas

23 Replies

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    The EA Help website has been updated, and the way to reach support has been slightly changed. If you click on this link and scroll down to the bottom, you should see the "Contact Us" button, and then you will be asked to enter the details of your request. If you select "Update EA Account" you should get an option to start a chat. Let me know if you have any questions. 

     

  • Yanry20's avatar
    Yanry20
    New Novice
    6 months ago

    The so-called support via email doesn't even work it just sends you more automated messages like I open the case and they said they would get back to me within 2 days it's been a sum total of like 8 days so much for support and whenever I try to respond it just sends me the same automated message forums don't work the discord servers don't work to get help with issues and God forbid a multi-billion dollar company actually helps its consumers it's probably what has led to the decline of EA 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey there, thanks for your feedback. At the moment, EA Help offers support via email and chat. You can find more instructions here: How to get help with your EA Account. If there's anything we can assist you with here in the forums, please let us know, and we will be more than happy to help! 

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