I am having the same issue. I per-ordered the Phantom edition and all game modes are downloaded as per the EA app shows. I uninstalled the game and reinstalled the game. Afterwards I look then click on modify install I see all game modes again are installed. I can access the game and make changes to my character but I cannot play any games. There is an option to install multiplayer, single player and others and they say not installed so I click in the box to install and the game brings me to the EA app to install again.