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SuperNinjaMonts's avatar
SuperNinjaMonts
8 months ago
Solved

Xbox account link issue

Hi. I can't link my Xbox account to my eagames account because it says the Xbox account is already linked to an account with an EA email address which is 6e*****@anonymous.ea.com.
account linking
  • EA_Aljo's avatar
    EA_Aljo
    8 months ago

    Hi there. We're not able to help with account related issues over the EA Forums. Please follow the instructions here to open a case with an advisor. Thank you.

Snowboo48's avatar
Snowboo48
Seasoned Newcomer
6 months ago

I have the same problem, but with my Playstation account. It is linked to a different EA email address though. I can't find a link anywhere to open a chat. I stumbled upon this page, https://help.ea.com/en/technical-issues/ but it doesn't seem to exist anymore. This is beyond frustrating that I should have to spend more than 5 minutes to find a way to get help from one of the largest game companies. When I try to open a new case, It takes me back to the home page. I keep going in circles and can't get any help.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

You should be able to open a case with the instructions in the link I provided in my previous response. Make sure you are choosing the option for "I want to update my EA Account information" as the topic. That should get you the option for chat.

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