Forum Discussion

obijbfn9nw1i's avatar
obijbfn9nw1i
Newcomer
4 months ago
Solved

Xbox account linked to a disabled EA account.

I’ve been dealing with this for months and still haven’t been able to play any EA games through game pass on PC. 

Whenever I log in with my EA account (same email as my Xbox account) and try to link my Xbox account it won’t let me link it and says my xbox account has already been linked to another EA account, but the email given says disabled. 

Has anyone been able to fix this? Submitted a case but still haven’t heard back. 

Any help would be much appreciated. 

 

omar

  • Hey obijbfn9nw1i​,

    You can restore that disabled EA account by resetting the password via the original email address. If you've made a new EA account with that email, you may need to change it temporarily in order to restore the account. If that isn't working, or you don't remember what the email address was, you'll need to reach out to our live support team for help. It might be faster if you reach out via a chat rather than an email. Try the link at the bottom of this article, that gives me the option to start a chat.

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey obijbfn9nw1i​,

    You can restore that disabled EA account by resetting the password via the original email address. If you've made a new EA account with that email, you may need to change it temporarily in order to restore the account. If that isn't working, or you don't remember what the email address was, you'll need to reach out to our live support team for help. It might be faster if you reach out via a chat rather than an email. Try the link at the bottom of this article, that gives me the option to start a chat.

  • MajGeorge's avatar
    MajGeorge
    Seasoned Newcomer
    14 days ago

    This didn't work for me.  I've gotten access to the EA account, but still can't get into Battlefield.  When I try to link my xbox via the website, i get the error based on a disabled account.

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,549 PostsLatest Activity: 3 months ago