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RECON_SIERRA's avatar
RECON_SIERRA
New Novice
22 days ago
Solved

Xbox gamertag is connected to a banned account without my authorization

Hello,

My Xbox gamertag has been linked to an EA account that does NOT belong to me. That account is banned and the ban is now affecting my real EA account, even though I have never had access to the banned account and did not authorize this linking.

EA Support has already told me they cannot unlink it, but ToS Admin is the ONLY department that can override a banned account link. 

I can't create a case to dispute any of this and show proof because my account doesn't have any penalties against it. Can anyone help point me int he right direction to get this fixed.

  • EA_Darko's avatar
    EA_Darko
    20 days ago

    Hey RECON_SIERRA​ if someone linked your Gamertag then it means they knew the Gamertag and the pass word on the account. 

    If our team has reviewed  your appeals and denied it then it means they found evidence to support the ban.

    Darko

6 Replies

  • RECON_SIERRA's avatar
    RECON_SIERRA
    New Novice
    20 days ago

    EA_Darko​  That is a nice thought in theory, but when you're the one who didn't commit a penalty because some random took your gamertag and linked it to their account and then committed the penalty it becomes difficult when you actually do a ban appeal and all it says is "EA Help has informed you that your account was correctly actioned due to a violation of their User Agreement, and they will not remove the sanction; you are also directed to review the full User Agreement and provided with steps to address any potential account issues."

     

    When you aren't the one who did anything wrong...

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey RECON_SIERRA​ if someone linked your Gamertag then it means they knew the Gamertag and the pass word on the account. 

    If our team has reviewed  your appeals and denied it then it means they found evidence to support the ban.

    Darko

  • RECON_SIERRA's avatar
    RECON_SIERRA
    New Novice
    19 days ago

    EA_Darko​ If your team actually reviewed every sentence that I submitted along with all screenshot evidence for verification then it would be abundantly apparent that I had ZERO knowledge that my gamertag was attached to an EA account until after I purchased Battlefield 6 only to learn of the ban after an error message. I am not denying that the person who attached my gamertag committed a penalty that caused the ban, but when I have to secure a new account that I had no knowledge of prior to be able to even view that the ban was in place on my gamertag and thus explained said situation to your team, a person with common sense would be able to put all the information together and realize that I am the victim of someone else's errors and therefore not responsible for the penalty and am trying to secure my gamertag back to its proper owner (me) who does not have any penalties against their account. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    19 days ago

    You will need to speak with our TOS team in relation to any ban RECON_SIERRA​.

    We cannot offer any assistance with account related issues here.

    Darko

  • JackBennBF4's avatar
    JackBennBF4
    Seasoned Novice
    19 days ago

    that's happen with me all you need to do go setting of your EA ACCOUNT from ea profile and or ea app on tele and you can go to your linked account after that removed reset the password by new and more long ex if your pass 8 charac put 12 or 16 and try to change the autho devices from the gmail also unliked all devices

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