Forum Discussion

twalters618's avatar
twalters618
Newcomer
5 days ago
Solved

Xbox

Trying to unlink account

account linking
  • EA_Aljo's avatar
    EA_Aljo
    5 days ago

    Hi there. This message means the account you're trying to link is already linked to a different EA account. You will need to unlink it from the old account before linking it to a different EA account that has not had an Xbox gamertag linked to it previously. However, moving a platform account to a different EA account means all content and progress for that account remains on the previous account and is not transferred. More information on linking/unlinking accounts can be found here.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there. This message means the account you're trying to link is already linked to a different EA account. You will need to unlink it from the old account before linking it to a different EA account that has not had an Xbox gamertag linked to it previously. However, moving a platform account to a different EA account means all content and progress for that account remains on the previous account and is not transferred. More information on linking/unlinking accounts can be found here.

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